Businesses are working hard to mitigate on-site Covid-19 risks and keep their employees safe. However, this hard work can be undone from the moment people leave their homes – and if an employee’s commute is not ‘Covid-safe’, it has the potential to contaminate the office, and put others at risk.

Unfortunately, as we are now all too aware, there is a sea of misinformation out there, and it is easy to feel overwhelmed by conflicting (or seemingly impossible to follow) advice. Nevertheless, it is vital that businesses take broad brush steps to improve safety for the protection of all, while also looking to introduce prescriptive measures for their location and environment.

Accurate advice should be disseminated to staff as succinctly and frequently as possible to ensure a consistent and safe transition between remote and on-site working. However, organisations will need to bear in mind that the real challenge now lies in reinforcing a lasting cultural change across all work environments for the foreseeable future.

Here are some useful first steps to consider…


Be clear with guidance:

Consider issuing a corporate steer on travel etiquette and ensure that it is appropriately communicated to all staff. On-site working is no longer the default position and lines have become blurred on the rules of travel across workforces that can now operate in a much more flexible way.  Justification requiring senior sign off may be required on a case-by-case basis, but a concise set of rules should be created for employees to follow and reference when making plans.


Be prescriptive where necessary to maximise safety:

  • Stagger employee start times
  • Encourage workers to travel off-peak
  • Highlight quieter routes
  • Emphasise and encourage effective PPE use
  • Suggest staff travel with personal hand sanitiser


Reinforce good respiratory and hygiene etiquette:  

Ensure staff know the importance of Covid-safe travel and how important it is in protecting the entire on-site environment. This includes the use of effective PPE and the importance of meticulous hand hygiene. Providing signs and advice about unnecessary touching of surfaces, faces and other people, coupled with regular use of hand sanitiser (especially at key contaminating stages of the journey) should help to keep health and safety at the forefront of peoples minds.

A corporate expectation of PPE or face coverings can help generate a positive safety culture that is clearly understood by an engaged workforce. Moreover, employees should be made aware of the risks associated with PPE and understand how to safely don, doff and dispose of it.

It is also advisable that staff appreciate that PPE is finite and may have a shelf life. If worn on a sessional basis, employees should recognise when it should be disposed of, changed or cleaned.

Be prescriptive – travel smart and light:  

It should be made clear to workers that only essential items should be transported into the office. You could perhaps consider separating on-site and home working equipment to further avoid the risk of cross contamination across devices and surfaces. This may also extend to clothing or uniform. By providing clean changing areas or an on-site laundry service, staff can feel supported and protected in performing their roles on a day to day basis without the fear of contaminating others.

If this is not possible, then items should be made transport safe. This can be achieved by encouraging cycling or walking wherever possible and enhancing the provisions for the safe storage and necessary facilities to accommodate this shift, on-site.

Wherever possible, advise staff to avoid travel that prevents adequate social distancing. This may not be entirely possible so the following steps can be taken to further mitigate these risks:

  • Wear adequate PPE (it is a legal requirement in England on all public transport)
  • Sit facing out where possible and minimise face-to-face seating
  • Maximise social distance – the bigger the better
  • Ventilate spaces by opening windows (although…winter is coming)
  • Travel alone where practically possible
  • If moving as a team – keep within your bubble and maximise social distancing


Create a learning safety culture:

Encourage regular workforce feedback and keep the lines of communication with staff open and strong. This process will require continual learning to better understand the problem, so organisations need to adapt accordingly. Empower and engage employees to try to better understand the issues on the ground. Be sanguine, but realistic; appreciating when the system is working, and identifying when it is not. The scientific evidence and guidance will inevitably change; so, your strategy may have to too.


Ask for help:

Don’t be afraid to ask for help, it can be cost effective and help restore confidence in your strategy and team.

Coronavirus is still novel and therefore presents a complex melee of evidence-based medicine, expert opinion and pragmatism. Implementing guidance to your environment will require nuance and a good level of understanding.


There’s a lot to take on board, and every day we are faced with new challenges when looking to keep staff and businesses safe. If you need someone to do the heavy lifting for you and bring some clarity to your operations, then speak to the experts – we at MA Health are happy to advise.

Are you torn between the clear and obvious productivity and strategy benefits of reduced distancing and that niggling feeling in your mind that 2m feels significantly safer than 1m? We are too – It is a balancing act; and understanding the scientific evidence and the mechanics of transmission can give you the power to make key, individualised decisions. This is not a one size fits all situation. What should you make of the social distancing rules?

Getting the evidence

When establishing government or organisational policy for something novel e.g. SARS-CoV-2, much of the guidance is initially based on anecdotal reports and expert opinion – rather than data derived. The scientific community also try to apply models for other similar established diseases – notably SARS (the original) and Influenza. Nevertheless, we are gathering more information every day and the statistics we base opinion on are becoming more and more robust.

‘Prevention is better than cure’

Transmission prevention guidance for all diseases is based on the specific disease’s ‘mode of transmission.’ For example; the famous “catch it, bin it, kill it” slogan is based around the respiratory large droplet spread for influenza. On the other hand, “Chlamydia – hard to say, easy to catch – use a condom” is the slogan used in this case, for obvious reasons.

CV-19 transmission theory

The initial assumptions made back in the early days of the pandemic were that contact with contaminated surfaces (fomites) and large droplets were the most significant causes of virus spreading. There are growing calls to acknowledge the greater importance of other airborne particles, and indeed the WHO finally has. Aerosols (much smaller airborne particles) are now thought to also be generated during respiratory secretions – (coughing, sneezing, breathing) as when the droplet evaporates/vaporises they become tiny INVISIBLE aerosols.

Why does this matter? Well, it matters because if we are only protecting against one mode of transmission – for example, stressing the importance of hand washing; and failing to protect against others, for example not socially distancing appropriately then organisations, and indeed the country, will inevitably run into trouble. We should be trying to mitigate against all modes of transmission, where possible, in a non-prohibitive, pragmatic but robust way.

There is a lot more to it than a simple distance. The virus does not just stop and drop at the 2m sign. In fact, if the conditions are right then aerosols can travel for tens of metres and linger in the air for many hours. Organisations must know what the conditions for transmission are like in their environments. For example – a board room with no windows, an air-conditioner that recycles the same air, face to face working, and heated conversation will be risky whatever distance you sit as the particles will linger in the air – so more must be considered.


There is far too much complexity to go into here – and the key message is – Do not rely on the blanket government guidance – it will cost you more in the long run as they inevitably shift their policy to play catch up. You need to analyse your individual environment and apply the science. Then you must make a rational, informed and evidence-based decision on how much risk mitigation you can do and the ways to do it. And if I am being honest – you should just contact us and we can help you out with it – it is what we are trained to do.


For more information on return-to-work readiness and preparedness speak to our team today to organise a free 30 minute consultation.

Original publication (click here). 

Summary – COVID-19 is presenting a colossal challenge to frontline NHS staff. This paper highlights how plastic surgery teams can use their diverse skills and resources in times of crisis. Through effective strategy and leadership we present how we are adapting as a department to serve our plastic surgery patients, other hospital teams and the Trust.

Introduction – We are living through unprecedented times; unexpected by the world and bearing huge impact for the National Health Service (NHS), which has to adapt and redefine itself in response to the continually evolving Coronavirus disease 2019 (COVID-19) pandemic. As a large department we are expected to support the acute specialties, urgently rationalise care, reduce patient footfall and design a new working pattern that protects both staff and the public. We have the crucial responsibility to adjust our practice to both reduce the spread of disease and free up capacity within the system. In this paper we describe our local strategy in terms of leadership, reconfiguring our service and utilising all options in our armamentarium to provide as safe a service as possible.

COVID-19 was first reported in Wuhan, China in December 2019 and has since spread globally reaching 334,981 confirmed cases and 14,652 deaths globally on 23rd March 2020.1 The virus initially spread within the Hubei province, where extensive containment measures including lockdowns have led to a decline in new cases.2,3 It has now spread globally and by the 15th April 2020, Spain has the highest number of confirmed cases in Europe, of 169,496, and Italy the highest number of deaths in Europe, of 20,465.1 Around 4.4% of cases require hospitalisation and 30% of those require critical care,4 predominantly for mechanical ventilation.5

The first two cases reported in Oxfordshire were reported on 5th March 2020. This catalysed an early Trust and departmental response. There was a progressive increase in the number of cases and reports of seven University of Oxford students being affected by 20th March 2020.6

On 14th March 2020, Oxfordshire had the largest reported number of cases for any UK region totaling 14 (London was divided into boroughs) out of a population of 687,524. By 23rd March 2020, it was ranked 34th, with 63 identified cases. By 14th April 2020, it was ranked 16th, with 890 identified cases7


Leadership strategy – Prior preparation and planning prevents poor performance. We seek to better understand the threat in order to plan for all eventualities. We are in the fortunate position in the UK of having colleagues worldwide who have already and are currently facing the same threat. We should capitalise on the global nature of our specialty in aiding the planning of our response to the pandemic.

Our initial plan or series of plans will be helpful in guiding our initial response, however given that ultimately “no plan survives first contact with the enemy”,8 flexibility, teamwork and dynamic leadership are crucial.

This is not a time for the heroic NHS pace-setting leadership of old,9 but rather a model of more shared and distributive leadership, setting clear purpose and direction, but leaning towards collaboration and consensus rather than command and control.9 This crisis highlights more than ever our common goal and now is the time to strive for the long overdue improved collaboration between managers and clinicians.

The traditional leader-follower model of subservience should be ignored and all employees should be treated as potential leaders within their own spheres of responsibility. This includes empowering our junior doctors, encouraging and fostering a future generation of medical leaders.9,10

We should adopt a cohesive approach to the problems faced, seeking enhanced dialogue between levels of responsibility. Individuals should be given autonomy to make decisions at ground level, remaining guided by the overall direction of the organisation, but ultimately releasing those on the frontline from ever-prevalent bureaucracy and top-down micro-management.

The importance of looking after the workforce, both physically and emotionally, cannot be underestimated. Keeping staff involved, engaged and empowered will not only lead to them feeling more valued, respected and supported, but ultimately lead to greater clinical effectiveness.9


Reducing hospital footfall – We have implemented numerous strategies to minimise hospital footfall, reducing risk to both patients and clinicians. These are under continual review.

Department surgeons with national leadership roles have rapidly adapted guidelines to assist in the management of hand trauma11 (for example promoting conservative management of fractures wherever possible). As a department we collectively accept that an increase in conservative management might come at the delayed cost of revision surgery required at a later date. To reduce admissions for soft tissue infections the ambulatory intravenous antibiotic services have been bolstered.

All referrals are made directly to a triaging consultant working from home during working hours. Using telemedicine, decisions are made to avoid unnecessary patient contact and facilitate community based care. Heeding the COVID-19 information governance advice from NHSX,12 we feel able to safely share information if it limits the spread of disease. We are able to provide safe video-calling advice and talk through simple procedures for referring professionals (such as removing nail plates and the treatment of paronychia).

Where patients require face-to-face assessment, they are seen by one doctor in appropriate personal protective equipment (PPE), with notes taken by a colleague two metres away. For in house referrals; to prevent multiple reviews, the most senior person assesses (and treats where possible) during one patient encounter.

For patients requiring more complex reconstructive procedures, patients are assigned directly to a theatre list and managed on a ‘see and treat’ basis. Decisions and predicted operative times are based on information gathered on referral, telemedicine and clinical imaging. Surgical day case arrivals are staggered to minimise the time in hospital.

If admitted, patient movement around the hospital is restricted. Once discharged, follow-up is carried out by telemedicine wherever possible; this includes using absorbable sutures, patient/carer-led wound care, removable splints and training in the removal of k-wires to avoid attending a hospital or GP practice.

A virtual paediatric clinic each morning reviews all referrals from the past 24 hours, with phone advice given to (parents of) patients with minor injuries that could be managed expectantly.

The department facilitates homeworking wherever possible. This includes undertaking on-calls from home with access to the electronic patient record. This has promoted safe remote practice.

To help free-up plastic surgeons, public information and advice was disseminated via the British Association of Plastic, Reconstructive and Aesthetic Surgeons (BAPRAS) Voice social media pages, warning self-isolating patients of the risks of DIY and other avoidable injuries at home.


Team restructuring –  The department has been reconfigured into two ‘mega-firms’, with one covering trauma and the other covering urgent cancer services. At present, both firms run a rolling four-week rota, involving two weeks at home (working or resting) and two weeks on site. If a team member is required to go off for sickness or isolation, they are swapped into the homeworking group and start the cycle again. Building this slack in to the rota enables recovery and self-isolation to be taken in to account, while heeding WHO guidance to minimise face-to-face patient interaction.14 The rota will be reviewed and adjusted as the situation evolves.

Where possible, more junior trainees (foundation and core level) have been assigned to a ward or hospital zone, to minimise the movement of personnel, while also cross-covering other subspecialties. The ability to cross-cover one another has introduced much needed flexibility in to the system; covering staff self-isolation, sickness and the ability to redeploy to other COVID-19 treating specialities as the situation escalates.


The role of medical students – Medical training has been almost universally suspended, with examinations being postponed or cancelled. Though the ramifications on long-term training are unclear, this has resulted in the availability of a considerable pool of motivated individuals.

In order to increase the capacity of clinical staff, medical students who have passed their final exams and prescribing safety assessment, are being asked to work as ‘F0s’ within the Trust. In this role, under close senior supervision, F0s will be undertaking basic clinical tasks, such as ED triage, ordering tests and prescribing medications.15,16

Non-clinical roles are being filled by more junior clinical students, such as assisting with quantitative Polymerase Chain Reaction (qPCR) testing for COVID-19 and helping with administrative or logistical tasks. Additionally, a series of national student-led initiatives are being set up to support NHS professionals with tasks such as childcare.


Reflections of a Junior Doctor – “In the last few weeks alone, my role as a junior doctor has become unrecognisable to what it once was and I have had to learn fast how to adapt to the changing demands of my work environment. My role is likely to change further, with the proposed implementation of a rota system that will see a smaller number of doctors covering multiple specialities at once, in order to cover inevitable staff shortages and absence.

Being on the front line brings with it a great deal of pressure and responsibility. There is a great deal of anxiety amongst juniors and the psychological impact of this situation on staff should not be underestimated. Not truly knowing what lies ahead, having to adapt to constantly evolving patterns of work, knowing that we can be redeployed at any given moment, is very unsettling. Daily, new policy and guidance is released, which can be overwhelming whilst also conflicting. Beyond the coming weeks and months there remains the niggling uncertainty relating to the implications for our future careers, having recently been told that training rotations, examinations and speciality interviews have been cancelled.

All this, on top of the fear of contracting the virus ourselves or passing it on to our loved ones, has left me feeling at times like the situation is bleak. Though the uncertainty can be scary, it can and is also uniting and reminding us as a profession why we chose this path in the first place, which is first and foremost to serve.”


Conclusion – This pandemic is far from over and plastic surgery teams will be required to adapt quickly to new roles, which will be alien and anxiety provoking. There will be a shift in focus and an expectation to directly support the frontline staff tackling COVID-19.

Modern and effective leadership strategies are required to empower and support staff. Being an adaptable interspecialty, plastic surgeons are needed more than ever to use their skills to serve the acute specialities.

We must talk openly and honestly to one another to allow us to anticipate and deal with the inevitable clinical and psychological challenges ahead. This is a challenging time for our nation, which will no doubt change us, the NHS and society forever. With those around us struggling with social isolation, we should count ourselves blessed to be able to face this as a united profession, together with the support and camaraderie of our colleagues. Numerous key advances in the delivery of healthcare have been borne through times of war. This crisis is no different and we stand to be inspired by our experiences of great resilience, courage and resourcefulness in the face of adversity.

Declaration of competing interest: None

Acknowledgements: We would like to acknowledge and thank all Oxford University Hospitals staff and the public for working together to keep our patients and community safe. Please stay at home if you can.

Funding: Nil

Ethical approval: Not applicable

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